My friend Mick Phythian picked up a very useful motto/warning for anyone promoting e-government projects a while ago. To government, your time is worth £Zero – and this is why e-government fails. This explains why a very sharp idea that Dave Briggs has been working on recently – promoting the notion of ‘Microparticipation’ with a [...]
Posts Tagged ‘Usability’
A way of involving the ‘hard-to-reach’ groups and the expense of the ‘hard-to-avoids’
Via Mick Phythian, I’ve just seen this (shorter version: people don’t use interactive services because it undervalues their time, ‘valuing it at zero’- face-to-face is a more reliable ideal, and the utility calculation has to be positive before people will take online options. If buying something online saves you £20 then you may take the [...]
Usability, council websites and the obligation to promote democracy
It seems that The Electoral Commission have decided that it is a basic human right for us to have ballot papers that make sense to us. Usability – not just regulatory box-ticking is, it seems the key here (I posted on ballot design here a while ago) Measuring usability may also be the key to [...]